FeR

I think I did better this time – my dispensing assignment.

*does a little victory dance*

But as with all things, it can only get better!

Below is part of my conversation with a patient today:

“Hello, Mr Smith*! Here is your medicine. Are you expecting three items today from your doctor?”

“Oh yes, yes. He told me I have high blood pressure…something like 165/105…is that good?”

“Well, it would definitely be better if it was lower.”

“Really? I thought if I had a higher number it’d be better…like a score? The higher the better?”

“Oh no, unfortunately it doesn’t work that way.”

Trust me, it was REALLY difficult to keep a straight face because the patient was so animated when he told me his theory.

Thankfully, it was just Rory being a very “interesting” patient for me to practice on while doing assignment 4 today.

*So there was no Mr Smith.

Can you guess what’s this?
I quite jakun lah, so I think it’s really cool.

(more…)

I officially stepped into the “corporate” world on 4th September 2006.
No wonder the date seem familiar (apart from it being YeeWon’s birthday)!

I remember the berdebar feeling while being all new in the company; having to attend the first CommMeeting on the first day of work – to stand in front of everyone (and webcam) to introduce myself.
I was comforted by the fact that I wasn’t the only one that day – that is why until today, I feel a connection between Willie and I. We both plunged into this profession, having no previous experience, wanting something completely different+challenging and we were both from jobs that didn’t really have anything to do with what we were stepping into.

It was also because our product portfolios are similar in sense of customer base and territory (whole Malaysia, one rep, travel all over) – so we were able to empathize with each other’s experience in the world of being a new sales rep (*cough*ProductSpecialist*cough*)

Our plan to have the yum char session to talk about our experiences (to support each other) being all new in this sales job (together with Alvin, who left the IT side to join the PrimaryHealth team) never came through.

—

Completely off-track: Photos with borders look so much nicer! Macam postcard?
The photo on top is the KL skyline, taken from Poreiz’s balcony at GurneyHeights.

It’s Friday but my weekend has not started yet.
One more day to go.

Those who work weekends (I’m talking about pharmtechs – my placement and roster is currently the same as the techs) would have to clear the bins of “unwanted” meds (scripts that lived in those bins for more than 2 weeks) and I would use any free time I have to start clearing them earlier so I would not be too swamped on my Saturdays because on Saturdays/Sundays, only one tech would be around to help the pharmacist.

There wasn’t any time in these two days!!! Crazy isn’t it?
We’ve been THAT busy.

So tomorrow (I foresee) it’s going to be quite busy – what with having Rory in the early shift (through observation, he seems to attract madness! )

It doesn’t help that now I’ve been introduced to my folder today – the one which I’m supposed to keep updated with my daily/weekly/monthly sales performance (warao! And I thought I’ve left the rat race of sales!)…and we’ve been given NEW books for our OTC training.

After spending my lunch time trying to complete the old book (which I only got in June!), they now have a new books, new system and new items on the CompleteCare cards. And we’re behind by a week…so by tomorrow I’m supposed to finish 10 cards!
That’s 10 common ailments!

*sigh*

The good with the new system is the incentive.

But it’s not that easy.
We’ve got to sell two or more items on the card to be “eligible” to scan the card so that HQ would be able to track our sales. We’ve got individual logons so it’s possible to track individual performance. If I’m not mistaken, cash incentives yo! For individuals and store.

*wiggle eyebrows*

All those things going and itu belum count my ethics assignments, law prep notes, studying for my law exam, going through my pharmaco, going through the available meds in NZ…GARGGHHHH!!!

It’s no wonder I’m stressed.
When I’m stressed, I just want to cuddle up in bed and not get out.

Been “forewarned” when I overheard their conversation yesterday.

Indeed, today I felt so…irked.
Maybe I’m being big-headed and proud but I did not like how it was all too…rigid.
Everything by the book meant more work, more time, more waste.

Seriously.
Waste of paper (save the environment!) for printing out extra information just for you to read and chuck away(!!!), waste of time because you had check everything 19389164672 times over (okay, I exaggerate) and you didn’t even notice that the patient was not happy for waiting so long, waste of work in terms of getting things sent back/copied/sent over/etc.

*sigh*

When it’s a different charge person, you’d have to switch your practice according to their preference. It’s a pain sometimes (cewah! Only 2 months complain so much…) but I still respect them, so I will refer to them when problem arises.

The funny thing is that for one person, it may be a problem…for the other, they’d expect you to just use your common sense.

Chameleon, I am, in this job.