[Edited 25th July 1028pm - my refund has been credited back into my account. No complaints about their speedy response, that's for sure!]

Okay. So I procrastinated in sending a card out and thus I chose to order flowers online to send it to mom for her birthday. The typical cina in me thought the most “value for money” would be the potted rose plant. It looked really cute, okay? Let me show you what I mean.

I chose the pink one because it looked sweeter than the yellow.

When I got the email this morning confirming that my order has been delivered, I called mom to ask if she liked what she saw. I was even confident I’d get a happy, excited, gushy response. Instead, she went, “Oh…uhmm…next time don’t waste this kind of money okay.”

“Oh. Why? You don’t like it?”

Then she went on to say that it’s the thought that counts and I asked her how did it look like. She told me that when she got the box, there was soil all over in the box. She thinks the box was not stored upright during delivery. There’s the other issue about the plant being botak of its leaves and flowers. Basically what she described was a half dead (if not dead and dried!) plant. I was shocked and I felt really bad that she received such a lousy gift. I know it wasn’t my fault in the delivery of it (unless if it’s someone wanting to carry out a really sick joke) but I felt so embarrassed that she got what she got – how would you feel when you receive half dead flowers from a loved one? Exactly! I was expecting this lush looking plant (refer to screen shot at the top)!

I went online to check out their guarantee and searched for reviews of their services – you guessed it, it has happened to other people before. Honestly, how do they make the money? From people who do not complain? Mom said she will get Emily’s help to snap a photo of the plant and send it to me. I thought I may need that before I lodge a complaint. I only thought of making the complaint after reading their guarantee – GUARANTEE okay?

—

QUOTE:

[We guarantee that all our flowers, plants and preserved items will last at least 7 days or your money back. If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money. Potted plants have an extended guarantee of 14 days.]

—

FOURTEEN DAYS! If they meant from the time they were harvested from the fields, that should leave us about 10 days minus delivery, etc. – because they say they ship fresh from growers.

Since they say I could call or email, I decided to email:

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QUOTE:

[I made an order for a potted pink rose on 7/21/10 to be delivered on 7/23/10. When I received the confirmation email that my order has been delivered, I called my mother to ask if she liked it. I was disappointed and shocked to hear that the plant was missing its leaves and only a few buds remained. The box was also apparently not stored in a upright position during delivery because the soil was all over in the box when she opened it.

Your website's guarantees items would last at least 7 days - and potted plants have an extended guarantee of 14 days!

I am not sure if I'd like a replacement if the replacement is anything like what my mother received today. If you are able to send a replacement pot that fits your advertisement (or at least, a viable plant and not a half dead one), I'd be glad to have it sent to my mother, else I'd rather receive a refund.

Please advise, thank you.]

—

I felt really stink to complain but hey, if it was not EXACTLY the same, I understand – but we’re talking about viability of a plant. This gift is suppose to “last for years”.

The reply was quite prompt – offering replacement or refund or store vouchers. I checked with mom and she said she didn’t want to go through another lot of sad looking plant (in the reply email, no mention of guaranteeing the state of the plant) arriving at the office. I asked for the refund and got another email not too long after informing me that it will take 5-7 days to fully process it.

—

QUOTE:

[Please accept our sincere apologies for the way the rose plant was delivered]

—

Apologies accepted but I am not too sure if I’d want to use their services in the future again. You can’t blame me for being spooked the first time. Here’s also hoping that there would be no problems with the refund because I read a feedback saying “it’s been FOUR MONTHS and I’m still waiting for my refund!”

At the end of it, let me show you how the plant looked like. This was taken as a screen shot when I was on Skype with mom:

P/S: I think I didn’t fit a “blockquote” option into my theme so it’s not coming up properly. Time to change theme soon!

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It doesn’t matter now but I’m not exactly happy with how my $44 was spent. What’s the point of me sending stuff out using your company (I trust you to be REAL QUICK!) if it’s going to take ages getting there – or if it’s going to take the same amount of time if I were to use the local national courier and at half the price to boot?

Picked up from work on 6th May, somewhere past 12pm…and it was left sitting around till near 8am the next day to be sent to Auckland????????????? Then it takes ANOTHER day to be processed and sent out from Auckland only after 4pm today.

Not happy at all.

I’m just glad (some kind of irony here) that the arrival day/time of those stuff does not matter anymore. I just expected more from this company, especially when I am paying (what I feel) a premium price for their service.

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Do not bring my mother into this. Or her mother.

“Have you got malt?”
“Uh…I don’t think so. What is it used for?”
“You DON’T KNOW what malt is?! Didn’t your mother give it to you when you were growing up??!!”

Stupid cow.
I wouldn’t be as calm as Amanda (I was standing at the side fuming on her behalf) to answer her nicely and tried to check if Dunks had them. Bengong betul.

Go get Ovaltine or Milo or Horlicks. They sell it at the supermarket.
If you want the liquid form, try health food stores.

Don’t just shoot your mouth off at us with unnecessary mention of our mothers. Not cool!

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It’s been so long since I logged on that I almost forgot what is my password.

—

I don’t know why people keep asking me questions that are not really their problem.
I lent my car to friends who needed it. I did it because I know I CAN live without it (I can still walk to get around town. Honestly, it’s not the end of the world – I survived 6 months plus without a car!).

I feel really bad when my decision means being an inconvenience to others (thanks Jo and Judy for those rides back) but please don’t bug me like I’m a 5 year old who got her toy “taken” or something. I agreed because I know they need it more than I do (it’s only temporary anyway), and walking is not a big deal! Get over it!

Stop asking when I’m getting it back! What’s the point of offering it up if I’m going to ask for it back after a day or so?

Stop asking me every time you see me, GET OVER IT.

(I don’t really want to write this down but I just wanted to vent. Back-blogging would be up soon and I think I will have to bake some chocolate cupcakes just to cheer myself up.)

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I need somewhere to hide out.

Dahlah tak kerja ‘karang. Katanya pakwe kerja – tapi ‘karang kat luar hisap rokok. Cis! Masalahnya asap dan bau tu ditiup oleh angin – masuk dalam bilik aku. GRRRR! Tutup pintu dan tingkap, panas pulak.

Kekadang rasa nak bersendirian – orang lain kat sini menjengkelkan aku – terutamanya pakwe terkininya yang kekadang tak senonoh.

My BM is down the drain. Thank God I passed during SPM, else menganggur I.

I think I’m PMS-ing.

I’m an adult, I don’t think you dictate what I can do or cannot do. Why do I have to consult you on when I travel or not?

Cis.
Mak pun tak kongkong aku sebegini. Peliknya ialah, mengapa aku peduli pula apa yang dia katakan? Kalau saya nak duduk bas pergi ambik kereta, lantak lah. Bukannya aku tak tau ‘camner nak baca peta. Bukannya bodoh.

Right.
Dia kata nak gi tempat yang sama ‘ngan pakwe, kononnya nak tinggalkan tempat ni untuk beberapa hari tanpa anak-anak (anak pakwe kerana anaknya dah pergi tempat lain ‘ngan ayah anaknya) – kiranya boleh pergi bersama, lebih seronok katanya. Apa yang seronok sangat – tak rela nak duduk dalam kereta untuk 2-3 jam ‘ngan dua orang tu.
Nanti bila dia pulang, aku akan tanya lagi (dahlah kata nak pergi bersama tapi nak ikut masa pakwenya – aku ada hari ni dan esok saja yang tak kerja!) – kalau tak boleh bagi jawapan muktamad, nak pergi beli tiket untuk bas esok. Bolehnya pandu ‘ngan perlahan untuk balik ke sini kerana tak kerja.
Bengong dibuatnya.

Ultimately, I don’t really have a problem with you but I don’t think I should waste my time hanging about waiting for an answer – I’m pretty sure I can handle it on my own. Thank you for your help but this is just ridiculous – me waiting around for you to give me a definite answer.

Dan yang tak rela nak duduk dalam kereta bukan ditujukan kepada dia. We get along fine but bila pakwenya ada, dia jadi macam orang lain. I’m fine with that as long as I have a choice to not be in the same room.

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*huff puff!*

I AM SO ANGRYYYY!!!
GRRRRRR!!!

First you tell me the bus service is cancelled.
Fine.
I can’t take the 10am one because I will only finish at 1pm, so I said I’d like a refund.
It’s last minute but I managed to get a seat for $79 – and since it’s quite a rush to get to the airport to be in time for that ticket’s flight, I would have to spend at least another $38 to get the shuttle.

That’s still okay.

Then I get another email today saying my bus from Hastings is delayed for two hours…
I’m still fine with that. No need to get up groggily to catch the bus.

BUT!

Then yet ANOTHER email comes through and tell me that the so-called cancelled service is not cancelled but rescheduled to 4pm (it was 3pm initially) !!!!!!!!!!!!
After I’ve booked my flight ticket!

ARGHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!
Instead of spending less than $100 for my return trip, I’m now forking out more than $100 just for my trip back from Wellington.

GRRRREAT!

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One week (okay lah, better than one day) before my travel date, I receive an email saying my trip from Wellington back to Hastings has been cancelled.

Now how?

So last minute, everything also more expensive.
Cis! Benci lah!

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I just want to whine and complain about not having people to go out with, but I really just want to stay home and not go anywhere after work.

Not that I don’t know the solutions/proactive steps.

So DON’T tell me what I should do to “have” friends/people to go out with.

DON’T say you’d adjust your time according to me because I would then feel guilty and FORCED to go.

BAHHHHHH!!!

I may just be home/friend/comfort-sick.
I just want to crawl under covers and never come out – ever!

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It was SO obvious that they were trying to get “pocket money” from us all. They were stopping every other person!
I REFUSE to give money to belanja minum to the police who was very bertimbang rasa to suggest an alternative solution.

The “Saya Anti Rasuah” badge is just an ornament on their shirts and means NOTHING.
NOTHING!!!

So I got a saman today because they saw me holding my phone – I was using it with the speaker phone function. I did wrong, I pay the price lor but really tak tau malu at all to ask right out for duit kopi.

I quote the guy – Saya bertimbang rasa

…kepala hotak lah bertimbang rasa! I’m so angry!

It doesn’t help that the other people give in to their demands and with that, it ENCOURAGES them to do such a thing! Every other car probably did belanja minum that’s why they got off so much faster than I did.

***

Then the iSight camera decided to show me what it means by green indicator light on and black screen. I read about the camera problem in MyMUG forum and behold! One week after the purchase I get to experience it first hand.
[Though after rebooting the computer, it's working again]

Will pop by the reseller’s place to enquire about this later.

*sigh*

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Supposed to go to KB today but we missed out flight.
Initially when Jason called me, I thought he was just pulling my leg – telling me the gate has been closed, asking me what time is our flight to KB and telling me that the flight is at 7.20am instead of our usual 7.40am…

When I got there, true enough. KB – 7.20am. Whaaaa…?!!

Went to the information counter to kecoh. The lady told us, “Yes. It’s 7.20am and your itinerary also says that it’s 7.20am”

That cannot be! Because I remember when I booked the flight, time was still 7.40am – the thing is, there isn’t any email or text to inform us that the flight has been changed! We wanted to know when they started changing their time schedule to KB. C’mon! Jason goes to KB almost every two weeks if not every week!

The lady asked me, “Is your number 012*******?” because she said I should’ve received a message. Well, no. I didn’t get any heads up about the change!

And she tells me about the itinerary but I told her that the itinerary that was sent TO me is 7.40am – and of course, they asked for my print out copy…which we don’t carry. I printed it out but more for means of filing in my claims. *hehe*

After waiting for about 40 minutes, she told us that the new schedule was rolled out on 30th January. Hah! She checked my booking date it was 14th January. I’m not lying!

So she got our flights changed to Monday. I had to message Eunice to tell her we weren’t going to KB – she helped us get 6 boxes of oranges! Hopefully it’d be okay but I’m more concerned about troubling her to lug it into her room to store it. Whoops!

It’s not funny going all the way to the airport, waking up at crazy hours to find out that we missed our flight! Thank God it was with Jason, if not company prolly thinks I overslept or something then couldn’t claim my flight fare!
*hehe*

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